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Shop with confidence – your satisfaction matters.

At SF & Sons, we want you to love what you buy. If you’re not 100% satisfied, we’re here to help. Please read our return and refund policy below.

📦 Return Eligibility

You may request a return if:

  • The item is unused, in its original packaging, and in resalable condition
  • The return is initiated within 7 days of receiving your order
  • The item must be unused and returned in its original packaging.

Opened or used items are not eligible for return unless defective.

📝 How to Initiate a Return

To start a return:

  1. Contact us at sfandsons.co@gmail.com with your order number and reason for return
  2. Wait for our confirmation and return instructions
  3. Our team will provide the return address and instructions after approval.
  4. Keep the shipping receipt for tracking purposes

Returns without prior approval may not be accepted.

💸 Refund Policy

Once we receive and inspect your return:

  • Approved returns will be refunded to your original payment method within 5–7 business days
  • Shipping fees are non-refundable, unless the return is due to our error
  • If the item was damaged or defective, we will cover the return shipping cost
  • If the product is damaged during delivery, customers must provide photos or videos within 24 hours of delivery.

❗ Non-Returnable Items

We do not accept returns for the following items:

  • Used kitchen tools or hygiene-sensitive items (e.g., food containers, drinkware)
  • For hygiene and safety reasons, used kitchen products cannot be returned.
  • Clearance or final sale items
  • Custom or personalized products

🔄 Exchanges

We currently do not offer direct product exchanges.
If you need a different item, please return the original product (if eligible) and place a new order.

🕒 Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement again
  2. Contact your payment provider — some banks take longer to process refunds
  3. If it’s been more than 10 business days, contact us directly for assistance

📬 Contact Us

If you have questions about returns or refunds, our support team is ready to help:

Email: sfandsons.co@gmail.com
Phone: (+91) 6300933354
Address: Shop No.15, 8-72/1A, Feel khana Begum Bazar Rd, Begum Bazar, Afzal Gunj, Hyderabad, Telangana 500012

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